Not resolved

First a "power outage" on a clear day, then, more than once you shut my power off "by mistake" now (although i pay on time every month) you shut it off saying i owe almost $500 in late fees. What late fees?!

The ones that weren't even there last month? The magical ever elusive late fee somehow slipped in unnoticed until it was almost $500?

I have a baby that needs air conditioning and food that needs refrigerated. I'm sick of your mistakes costing me my time and money over and over again.

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