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1.1 Based on 9 reviews
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First a "power outage" on a clear day, then, more than once you shut my power off "by mistake" now (although i pay on time every month) you shut it off saying i owe almost $500 in late fees. What late fees?! The ones that weren't even there last month? The magical ever elusive late fee somehow slipped in unnoticed until it was almost $500? I have a baby that needs air conditioning and food that needs refrigerated. I'm sick of your mistakes... Read more

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Kune, July & August 2016)In the last 2 months my lights are going off every week, they are off now August 5th 2016 but in the last 7 days this is the 4th time they have went out. This has become more than an inconvenience it's just wrong. Why is the power going off so much? Seems like it rains they are out again. There are sick people that need oxygen and other things so try and correct this it's happening every week in Cheatham county. This... Read more

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My power went out at app 830pm 7/8/16. It is still out at 715am this morning. I want to know if n e s is going to credit my account. And please dont tell me i fidnt use any electricity while power was off! That should be totally unacceptable for N. E. S. but of course this is Saturday morning and wouldnt dare think that the guys out in field are so busy that not only do they FINNALLY get things up and running. But the BOSSES could get off... Read more

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Last review about NASHVILLE ELECTRIC SERVICE IS IN NASHVILLE TENNESSEE IS THIS PURPOSELY ?

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I agree with the other lady on the previous statement why wont our so called government step up. I came home and my power was off so what the news said the heat index would be 103. This is crazy they couldn"t have waited on a rain drop ? Oh maybe because they thought I would be granted a wish the next morning for a new service provider ! Nashville allows NES to go unregulated even though lives could be at stake. They don't care I was told that... Read more

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NES is a flat out monopoly! Why has the federal government not stepped in, we are all forced customers...we have Zero options for power besides NES... These people are rude, you can hardly ever get them on the phone..and when you do they talk down to us like we are ghetto trash! They do not send any type of correspondence via mail...and are quick to cut off power to homes even during the holidays...this happened to us, we paid our bill...yet... Read more

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I recently went to pay my bill online and their web portal took way over the amount i was planning to pay, i immeadiatly called my card company less then a minute after it happened and they quickly said the company NES already took the money so then i called NES who advised me that i would need to wait two business days for them to issue a refund, so i did. Called back this morning and got told they couldnt refund it because that balance was... Read more

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I started documenting all power outages at my address since 2014: 5/29/2014 8:40 - 9:40 pm 10/26/2014 9:00 - 10:45 am 10/29/2014 9:00 - 10:30 am 1/11/2015 8:07 - 8:50 pm 7/22/2015 5:54 - 6:37 pm 8/21/2015 5:20 - 7:30 am All these happened during PERFECT weather. Early in 2014 it fried my computer and Apple TV. Those are not cheap. My address is 8472 Indian Hills Drive in Nashville. I wonder why this happens so frequently and why do I continue... Read more

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Had a temporary hookup while renovating a house. Had the service put in. Get a bill two months later saying the temp meter wasn't there when they came to connect permanent service, Huh? I'm going to risk my life to steal a meter? And it was sitting on the ground after they left. Then to make matters worse, they never stopped the temp service and are charging me another 6 weeks of service on it. They say I had to call and stop. Huh?! They... Read more

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I called and clicked on the options. None of them were clear about how to reach a live person. I needed to change my name and couldn't find without clicking on all the options and finally one gave the customer service option. I also sent in an email to the customer service that I needed to change my name and couldn't reach a customer service person. Their answer was to call customer service?? Seriously?? Once I reached someone that person... Read more

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